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Los Angeles Sightseeing, Santa Monica

2.1
#11 of 13 in Tours in Santa Monica
Walking tour · Tour
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Los Angeles Sightseeing reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 3.0
154 reviews
Google
3.7
TripAdvisor
  • We had a good walk in the city center. The street with Holywood stars’ names was very crowded with tourists. We enjoyed our visit to the farmers’ market. Downside, the city is facing a big problem... 
    We had a good walk in the city center. The street with Holywood stars’ names was very crowded with tourists. We enjoyed our visit to the farmers’ market. Downside, the city is facing a big problem...  more »
  • We paid $140 for nothing other than going up and down the downtown and hollywood streets in a mini van. We could pay $20 for a better tour in a tour bus with stops to hollywood sign and celebrity... 
    We paid $140 for nothing other than going up and down the downtown and hollywood streets in a mini van. We could pay $20 for a better tour in a tour bus with stops to hollywood sign and celebrity...  more »
Google
  • I had a not so good experience. First of all, don't go to the starline kiosk at the Santa monica. There works a woman named Oxana. She is only interested in your money she sold me the ticket for the 3 tours instead of the 2 tours which makes no sense for one day and I didn't know better because she didn't explained my option. Also, a friend of mine had a valid ticket for the day from another friend who couldn't finish the tour and we told her we just wanted to double check if everything is fine with the ticket. She then said she wants to see the ticket and told us the ticket cannot be used without a recipe and that it is not transferable. That is not true! And she just canceled the valid ticket in the system, so that my friend couldn't use it anymore!!!! By the way without telling us and she wanted to sell us a another ticket. We just went to the bus anyway and explained everything to the bus driver. He let us in and told us we should go to the other bus kiosk in Hollywood and reactivate the ticket. So we went there and they did it. So she had no right to do it, because they don't care if it wasn't her ticket, because it was a valid one and paid for!!!! Anyway, besides that the people at the Hollywood kiosk were so nice and respectful. However, for me it was waste of money. The bus was late because the first one broke down, then the seats are so uncomfortable and the buses are in a pretty bad shape. Only on two buses they were telling us at which stations they were stopping, in each other case you just had to guess and with luck get out at the right stop. Only one time we had a really nice bus driver who was telling us all the infos in person instead of the tape they are playing. I just think it's not worth the money, I could have just taken a normal bus and just paid 1,25$ instead of 49$!!!! It's insane. And the distances in L.A. Are so long anyway so whenever you take that city sightseeing tour or the normal bus, most of the time you will be on a bus anyway. So just don't expect too much. I think these buses makes no sense in L.A. And you can safe you money and spend it somewhere else!
  • This company has the WORST customer service I've ever dealt with. My wife called to book this and at first it seemed simple enough. She wanted to take advantage of the complimentary hotel pickup in Anaheim, CA near Disneyland as that was the primary destination for her trip. She went to their website and looked at their "Complimentary Hotel List". This lists at least 50 hotels in the Anaheim zip code. She chose a hotel about a block away from the hotel she was staying at (which wasn't on the list). The operator set a $60 charge for pickup in the confirmation email. I promptly called back in order to rectify the situation and was told by the woman on the phone in very broken English that they charge $60 for that hotel pickup. I explained to her that it was on the complimentary hotel list and she had no clue what to do from there. She handed the phone over to a supposed manager who abruptly told me that she would remove the charge (I felt as though it was simply an attempt to rush me off the phone). I then asked for a followup confirmation email with the charge removed so that I could have validation of the charge that would be made. Again, rushing me off the phone she said "Your previous email is the confirmation." I explained that this did me no good because it still had the $60 additional pickup charge on it. Frustratingly she said "Fine, yes we'll send another." 24 hours later and no followup email, so my wife calls back to confirm. A man took her call this time, again in broken English with a COMPLETELY different story saying that due to a $10 promo code she used they cannot take the $60 pickup charge off. But then he changed the story mid-sentence saying that they do NOT offer complimentary pickup to Anaheim at all. I took the phone and explained to him that they have 50+ hotels listed in Anaheim on the Comp Hotel List. He then changed his story again and said it was because of the promo code. At this point I said, fine take off the damn promo code and give us the $50 difference so that she'd get complimentary pickup. He obliged but then quoted us a total that was only $27 less than the previous total. At this point I canceled the entire order. WORST EXPERIENCE EVER. Not only did they not care to back up their policies of picking up customers, but they also did not care to make corrections to their mistakes. They constantly attempted to rush me off the phone and obviously tell me what I wanted to hear, with ZERO intention of actually carrying it out (which was proven in the lack of secondary confirmation email and then finding out that the 'manager' who'd VERBALLY CONFIRMED the correction, NEVER MADE IT). STAY AWAY FROM THIS COMPANY.

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