Zip San Juan, Friday Harbor

4.7
#2 of 12 in Theme Parks in Washington State
Theme Park · Water / Amusement Park
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Zip San Juan reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 5.0
439 reviews
Google
4.6
TripAdvisor
  • We were never contacted to cancel the zip trip. I called and left a message when we were waiting at the pickup spot and got only a chance to leave a message. Checked the website and saw that all was....  more
    We were never contacted to cancel the zip trip. I called and left a message when we were waiting at the pickup spot and got only a chance to leave a message. Checked the website and saw that all was....  more »
  • We took an early ferry so had a chance to visit the Whale Museum and have a tail gate lunch before we were picked up for our tour at the appointed time. Guides were great & reassuring with their... 
    We took an early ferry so had a chance to visit the Whale Museum and have a tail gate lunch before we were picked up for our tour at the appointed time. Guides were great & reassuring with their...  more »
Google
  • Sophie and Kylie were our guides on our tour last night. We took our daughter for the first time and she was nervous, but they did a great job of making it super fun and put her and everyone in our mixed group of 8 at ease. They were fun and made the whole experience well worth it for any family looking for a good intro into zip lining. They were experienced and it showed how much they just loved the whole experience from actually zipping to meeting people...the guides made it for us and we will definitely recommend this to anyone.
  • We couldn't have been more disappointed in this company. We decided to take one day of our three day vacation to zip line over San Juan Island. We ferried early to make the 1 pm zip line appointment ($59), had lunch and waited at the spot we agreed to meet the night before. Thirty minutes prior to our reservation the company called to inform us that they didn't have enough guides to host our zip line tour. They said one of the guides had a migraine and we could wait to see if she felt better by the 4pm tour time. The returning ferry schedule led us to wait, we were called at 3:30 and were told the guide didn't feel better and the reservation had to be cancelled. I completely understand someone being sick, but running a business means having enough workers to cover these situations. The whole experience of working with the company was very unprofessional. Now to the refund... "So sorry, you'll have to work directly with Groupon." Thanks for the great customer service...

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