Miles Tourism & Travel LLC - Dubai, Dubai

3.6
#256 of 548 in Tours in Dubai
Sightseeing Tour · Tour
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Miles Tourism & Travel LLC - Dubai reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 5.0
121 reviews
Google
2.9
TripAdvisor
  • I visited Dubai in the month of may and have had some of the best time in long time. The management was excellent and improvisation performed were very accurate. I felt that the team handled me very....  more
    I visited Dubai in the month of may and have had some of the best time in long time. The management was excellent and improvisation performed were very accurate. I felt that the team handled me very....  more »
  • I would to thanks Miles Team for providing great services and on time as promised, surely will recommended to other. 
    I would to thanks Miles Team for providing great services and on time as promised, surely will recommended to other.  more »
Google
  • Poor planning and changes to the itinerary without caring about the customer. They do not provide tickets in advance but would keep telling you the tickets are confirmed. They choose the most basic (economic) option wherever possible (even though charging you premium on the promise of quality. They outsource the vehicle for transfers to/from hotel/sightseeing places of interest to drivers who don't know much about the place except the travel route. The biggest example of their poorest planning was to keep Friday morning free for shopping in a city where none of the local shops open before 3. Whole of our day was wasted and we could not shop at a place considered as a haven for shopping. There was complete lack of coordination between the transport agency and Miles team. Everyday the car/van and driver used to change who were unaware of the itinerary. And their drivers were always late. They used to arrive 20-30 minutes after we used to call them. Only exception was the day of desert safari where the driver started shouting on us since he reached earlier than the scheduled time. However, he was the only guy who knew about the place and the safari experience was amazing.
  • Very very bad and unprofessional service. Everyday the pickup was late and there was no information provided about delay. For dessert safari pick up was late by 1.5 hr and we missed most of the activities since it was late by the time we reached. the coordinators are one bunch of pathetic guys who does not clearly understand what hospitality means. None of the tour tickets were provided in advance in spite of repeatedly asking them to be sent on previous day. The tour guys don't have a courtesy to call the guests and provide any information for everything the guest has to call and plead with them for information. the toru scheduling was also bad they should know which place needs more time and plan accordingly. In ski dubai you need hard copy of the ticket which tour guy didn't provide, carrying soft copy is just waste of time as you have to spend more time in the queue to get the print out. We were travelling with senior people and had specifically requested not send SUV as they are uncomfortable for old people to get in and out in spite of the request they didn't give any damn to our request. None of the days they called everyday we had to spend our time and money to call them. We were family of 7 and having booked the tour together we were given bhurj khalifa tickets in two different slots and we did not get tickets and timing information till we were dropped in the parking of the building. Such pathetic and insensitive service these guys provide. If you want peace of mind while you are in vacation don't go with this guys horrible experience

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